Interactive Voice Response (IVR)
QS/1's IVR is integrated with NRx and SystemOne to save hours and maximize productivity. By increasing efficiency, IVR provides a fast return on investment. IVR features include: 24-hour refill access, outbound reminders (HealthMinder®), direct routing of refills to pharmacy queue, customer notifications, label production and one-call QS/1 service and support. Some businesses using QS/1's IVR report an 85 percent reduction in time spent answering phone calls. These saved hours streamline workflow and increase customer service. 