Interactive Voice Response (IVR)

The Interactive Voice Response (IVR) system is integrated with QS/1 pharmacy management systems so prescriptions automatically enter the pharmacy queue. Providing convenient, 24/7 access for customers makes QS/1's IVR a valuable addition to any pharmacy.

QS/1's IVR increases pharmacy workflow and productivity by helping you manage phoned-in refills, simplifying time-consuming physician communications and providing your pharmacy patients with 24/7 access.

System Features

Easy to Learn and Use

  • Integrate seamlessly with QS/1 pharmacy management systems
  • Store customer messages directly in the QS/1 pharmacy system
  • Retrieve messages without calling into a separate voicemail system
  • Listen to related messages while filling prescriptions
  • Set your own parameters for patients to pick-up prescriptions
  • Fax additional refill requests to physicians or send electronically if the doctor is an e-prescribe user
  • Support multiple languages and gain the ability to customize messages
  • Route non-pharmacy calls to other store departments
  • Play, store and retrieve doctor messages
  • Make one call to QS/1 for service and support for IVR and pharmacy management system

Streamline Workflow

  • Automatically schedule refill processing based on pick-up time
  • Route refills to designated queue for processing
  • Allow physicians to respond to refill requests or leave new orders via voicemail, fax or e-prescribe

Customer Convenience

  • Eliminate customer hold time and reduce time spent waiting in line
  • Walk customers through easy, step-by-step refill ordering process
  • Let customers leave voice messages with their refill requests
  • Inform customers of pick-up times within pre-set parameters established by your pharmacy

Advanced Security

Reduces prescription fraud by validating refill requests with patient-specific information.

Multi-Location Solutions

QS/1 has two centralized solutions for multi-location pharmacies. Offer a unique telephone number and greeting for each store location, or a single telephone number and greeting directing callers to specify the desired store location.