PrimeCare Add-on Module: Workflow

QS/1's Store Workflow module helps pharmacies break down the prescription filling process to maximize available resources, improve efficiency and productivity. With only a few keystrokes from any screen, users can check the status of prescriptions. Send problem prescriptions to a separate queue for resolution by a qualified staff member without disrupting the dispensing process. This flexible module can accommodate your pharmacy's unique resources, processes and procedures. QS/1's Store Workflow module helps boost quality assurance with onscreen drug images, prescription scanning and NDC bar code scanning. In fact, pharmacies using our workflow tools have reported as much as a 66% reduction in errors.

Module Features

Fill Efficiently

  • Create your own custom workflow system using up to six phases: New Order Entry, Verify New Orders, Label/Dispense, Quality Assurance Check, Delivery and Error Resolution
  • Use clinical checking to verify new orders before adjudication
  • Simplify staff training by focusing trainees on only one aspect of the prescription filling process
  • Utilize workflow to provide more time for patient care
  • Send problem prescriptions to a separate error resolution queue so they don't hold up the filling process
  • Assign specific staff to expedite error resolution

Streamline Tasks

  • Assign and train designated personnel for specific tasks
  • Organize daily activities and repetitive tasks to improve productivity
  • Automatically move prescriptions from one step to the next
  • Group and prioritize orders coming in from different sources: IVR, fax, e-prescribe, Internet or paper

Track Prescriptions

  • Improve customer service by letting customers know the status of prescriptions at any given time
  • Locate prescriptons anywhere in the process using the Check Workflow Status feature with a few keystrokes from any screen
  • Query prescription status from the QS/1 Point-of-Sale or pharamcy system
  • Track activities to identify which staff members performed which tasks

Reduce Errors

  • Utilize bar code scanning for faster, more accurate processing
  • Scan NDC bar code to verify drug accuracy
  • Scan hardcopy prescription record for later review and verification
  • Provide final safety check by verifying prescription image, pill image, NDC verification and sig

Reporting and Security

  • Analyze in-depth audit logs to identify areas for productivity enhancements
  • Set appropriate security levels for each employee
  • Protect patient data with HIPAA-compliant Workflow module