QS/1’s SystemOne Interactive Voice Response (IVR) fully integrates into SystemOne so that no importing or exporting of data is required. QS/1's HME IVR can help save hours in your HME business each day. It provides a fast return on investment. In fact, live, staff-answered phone calls may be reduced by up to 85 percent. IVR can help manage patient resupply compliance while also increasing HME business profits.

Main Features

• Call In Resupply Request Feature
• Call Out Resupply Feature
• Call Out Rental Compliance Feature
• Call Out New Patient Satisification Survey

General Features

• Reduce distractions that can affect accuracy and productivity.
• Increase productivity by routing requests directly to the SystemOne queue.
• Play, store, and retrieve doctor and patient messages without the need for a separate voicemail system.
• Utilize modifiable voice scripts in a variety of languages and dialects to create messages that appeal to your patients.
• Choose an IVR solution based on your HME business size and needs.
• Integrate seamlessly with SystemOne, QS/1's HME business management software for enhanced productivity.

Enhance Productivity

IVR helps create a less stressful, more productive HME business environment. Offer patients convenient access to your HME business 24 hours a day, 7 days a week. SystemOne IVR intercepts phone calls, reducing disruptions that can affect processing and new order entry, billing and more. The system can handle time-consuming referral source communications, automatically checking resupply limits. By integrating with QS/1’s SystemOne HME management system, resupply requests are automatically validated and entered into the SystemOne queue for processing.

Flexible Options

With modifiable voice scripts, you have the flexibility to create messages using languages and dialects. The system’s integrated remote functionality lets you select an alternate greeting or change messages from another location. QS/1 has IVR systems designed for single locations and several options for multiple operations.

Comprehensive Support and Training

With more than 26 years of HME business expertise, QS/1 provides dependable online and toll-free service and support. All it takes is one call to QS/1 for fast, reliable support for SystemOne IVR and SystemOne.

IVR Demo

To test-drive SystemOne’s IVR and its call-out features, call 1-800-228-6940. Enter the order/transaction numbers below to experience how SystemOne’s IVR handles a variety of resupply requests.

1001 Resupply available
1005 (choose pickup, delivery or mail)
1003 Too soon to resupply