QS/1’s Interactive Voice Response (IVR) system can reduce stress, improve dispensing accuracy, increase productivity and enhance refill compliance. Customers benefit from the convenience of 24-hour access and automated notification of prescription availability. With IVR, employee-answered phone calls may be reduced by up to 85 percent. IVR continues to top the list of productivity-enhancing pharmacy tools while providing a fast return on investment.
QS/1’s IVR system will help create a less stressful, more productive pharmacy environment. Customers will have convenient access to your pharmacy 24/7, plus the system can eliminate customer telephone hold time and reduce time customers spend waiting in line.
QS/1’s IVR intercepts phone calls, reducing disruptions that can affect processing and dispensing accuracy. The system can handle time-consuming prescriber communications, automatically checking refill limits and sending authorization requests. The pharmacy can play back messages left by customers and prescribers from any workstation within the QS/1 pharmacy system. By integrating with a QS/1 NRx® Pharmacy Management System, refills are automatically queued and labels are printed. If you have an integrated automated dispensing system like the RxMedic Automated Counting System (ACS) or RxMedic Automated Dispensing System (ADS) the prescriptions will be sent/queued for dispensing.
With modifiable voice scripts, you have the flexibility to create messages using languages and dialects like those of your customers. The system’s built-in remote functionality lets you select an alternate greeting or change messages from another location. QS/1 has IVR systems designed for single stores and several options for multi-store operations.
Comprehensive Support and Training
With more than 30 years of pharmacy expertise, QS/1 provides dependable online and toll-free service and support. All it takes is one call to QS/1 for fast, reliable support for QS/1 IVR and pharmacy management systems.
To test-drive QS/1’s IVR system and its call-out features, call 800.322.7037. Enter the Rx numbers below to experience how QS/1’s IVR handles a variety of prescription requests. Demo is available in English, Spanish, male, or female voices.
6022918 No Refills
6022917 Refillable Rx (Call for Pickup)
4409602 Refillable Rx (Call for Pickup)
6022919 Too Soon to Refill
6022920 Expired Prescription