Spartanburg, SC - January 13, 2004 -- QS/1 Data Systems announces new enhancements to its integrated Interactive Voice Response (IVR) system. These enhancements work with QS/1’s version 17.8, an application release for pharmacy management software systems RxCare Plus, PrimeCare and CRx.
QS/1’s IVR, designed to provide added convenience to pharmacy customers, saves pharmacists hours each day allowing for increased productivity and more time for pharmacists to provide quality service to their customers.
QS/1’s integrated IVR provides advanced security features establishing a virtually impossible method for refill fraud or mis-typed prescription number errors. The QS/1 IVR system will validate the prescription number along with a choice of the first three digits of the customer’s last name, birth date or telephone number. Once the customer calls the QS/1 IVR to make a refill request, the IVR system can now prompt the customer to enter one of the choices above. The IVR will compare and validate the prescription number and one of the personal items to enhance security and reduce fraud. With this enhanced validation technique, pharmacists can feel relieved of possible prescription fraud.
With release 17.8, QS/1’s IVR system can now automatically fax additional refill requests to the prescribing physician, thus eliminating calls to the physician. In addition, QS/1’s pharmacy management system will automatically queue fax requests for the pharmacist’s review. Once the additional refill request has been filled by the pharmacist, the faxed prescription is removed from the fax queue providing an effective management tool for tracking additional refill requests.
QS/1’s IVR system provides automated service to physicians and pharmacy customers 24 hours per day, seven days per week. QS/1’s IVR system has the ability to support any size pharmacy. By utilizing the QS/1 integrated IVR system, refills are automatically routed to a processing queue which can be accessed from any QS/1 workstation. QS/1’s IVR system balances the pharmacist’s workload by scheduling prescription filling at various intervals throughout the day. Allowing the pharmacy to schedule refill processing intervals, greatly improves the efficiency of their workflow management. In addition, using QS/1’s IVR system will reduce phone interruptions, allowing pharmacists to focus attention on other valuable services.
According to Sue Hakes, Operations Manager at Guthrie Clinic Pharmacy in Sayre, Pennsylvania, “QS/1’s IVR product has extended our business hours by extending our accessibility. I would recommend this product to even the most resistant client.”
QS/1’s IVR provides pharmacists with the opportunity to expand their customer base by offering multiple languages. Current offerings include English, Spanish and Greek.
According to Chuck Gordon, QS/1 Industry Analyst, “Compared to other automated services, QS/1’s IVR offers the most benefits for your dollar. In addition, QS/1’s IVR expands store hours, improves workflow, reduces customer wait time and provides a better working environment for the pharmacy staff.”
QS/1, a leading provider for pharmacy software, serves customers in independent pharmacies, drug/food chain pharmacies, institutional pharmacies, hospital outpatient pharmacies and HME businesses. QS/1 is a division of the J M Smith Corporation, the fourth largest privately held company in South Carolina. For additional information, visit the QS/1 website at www.qs1.com. |