Hardware & Software Maintenance
QS/1 offers hardware and software maintenance and technical support for all QS/1 products and services.
With software maintenance, the QS/1 Support Center provides technical support for all QS/1 system applications.
Have questions answered by QS/1’s Technicians who receive more than 40 hours of ongoing training each year.
Unlimited Email Support
Submit questions at your convenience 24/7 via QS/1’s email support.
QS/1’s PassPort provides technicians with support access to your computer system to help troubleshoot issues.
Frequently Asked Questions (FAQ)
View FAQs on the QS/1 website, which come from daily interactions with customers and may answer your questions without having to contact QS/1’s Support Center.
Receive system updates on a regular basis with QS/1’s Service Packs to keep your system up-to-date with the latest QS/1 enhancements.
|Sunday||11:00am - 7:00pm (Eastern)
Emergency Service Only
|Monday-Friday||7:00am - 12:00 Midnight (Eastern)
|Saturday||8:00am - 8:00pm (Eastern)|
QS/1 customers are given full replacement warranties for their hardware for the first 30 days following installation. After this period, customers can use the remainder of the equipment manufacturers’ warranties or begin QS/1 hardware maintenance.
Reduce downtime with QS/1’s hardware maintenance. QS/1 provides replacement equipment to customer locations allowing customers to continue business with less impact on their business operations.
QS/1 maintains inventory to fully support installations under maintenance contracts.