Careers

Talent wanted!

In our 22 locations throughout the U.S., QS/1 offers plenty of opportunities for enthusiastic, motivated individuals to achieve both personal and career growth. In addition to attractive salary packages, we provide an exceptional benefits program. We provide generous health coverage, family and medical leave, a stock plan, educational reimbursement and a profit sharing/retirement plan. All that, plus an environment that challenges you to grow.


Location: Spartanburg, SC

Job Description:

As a Client Services Engineer, you will support client’s business success by resolving technical needs related to our pharmacy software. If you value serving clients and possess passion for solving deep technical challenges, this may be a great fit for you. You must thrive in high-pressure environments where business critical issues require rapid resolution to achieve patient outcomes. You will be empowered to do what is right for the customer to attain success and create loyalty.

Our mission to bring value to our customers, employees and communities with a high touch and high-tech philosophy. Note: This position is a virtual customer facing via telephone.

What You’ll Be Doing:

  • Ensure client loyalty by providing the industry’s best client services experience
  • Develop a deep understanding of at least one software application
  • Satisfy client needs via phone, email or other channels
  • Create, review and update knowledge articles
  • Train or mentor teammates
  • Work with software development to enhance and fix product(s)
  • Limited travel may be required

Who We Are Looking For:

  • Relentless focus on the customer
  • Passion to solve highly complex issues and help people succeed
  • Technically curious self-learner
  • Collaborative, inclusive communicator and team player

What Experience You’ll Need to Have:

  • Demonstrated success in client-facing roles
  • Proven work experience supporting software
  • Refined customer relationship and conflict management

What Education You’ll Need to Have: Bachelor’s degree in science or engineering or equivalent technical experience.

What Experience Would be Beneficial:

  • Client Services, Technical Support or similar client-centric expertiseRelevant certifications (e.g. SQL MCSE, MCSA Windows Server or CCNP)
  • Practical pharmacy software experience
  • Familiarity with common programming languages

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Location: Spartanburg, SC

Job Description:

As a client services technician, you will realize client success and loyalty by addressing a variety of needs related to our software. As our clients’ first point of contact, you must be empathetic to clients’ needs and hyper-focused on resolution. You will be surrounded by a team of like-minded superheroes dedicated to serving our clients. You will be empowered to do what is right for the client to achieve positive businesses results and patient outcomes.

Our mission is to bring value to our clients, employees and communities with a high touch and high tech philosophy.

Qualifications:

What Education You’ll Need to Have:

Associate’s degree, relevant certifications (e.g. MCSA, CCNA) or equivalent experience

What Experience Would Be Beneficial:

  • Pharmacy technician experience
  • Product exposure
  • Client Services, Technical Support or similar client-centric experience

Remarks:

What You’ll Be Doing:

  • Ensure client loyalty by providing the industry’s best client services experience
  • Develop a broad understanding of a variety of software applications
  • Act as front-line contact to relentlessly satisfy client needs via phone, email or other channels
  • Create, review and update knowledge articles
  • Train or mentor teammates
  • Recommend enhancements to products

Apply Now

Location: Spartanburg, SC

Job Description:

As the Manager of Digital Marketing, you will lead efforts that create the foundation and discipline for a center of digital excellence. Areas you will be leading include optimizing spend, creating the right digital ecosystem and defining how and where channels play, optimizing the end-to-end campaign strategy and tactics for online customer acquisition and conversion of Smith Technologies brands and work with stakeholders to drive GTM results and penetration.

You will lead strategy development and delivery of digital marketing campaigns to various audiences across multiple digital channels and to various customer segments. Channels include web content, mobile, email, SEM, SEO, social media and paid advertising.

You will also:

  • Help identify trends and insights and optimize spend and performance based on insights.
  • Partner and collaborate with internal teams to optimize user experience.
  • Utilize your strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Lead the team to measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
  • Manage marketing automation.

As the leader of the Digital Marketing team, you will have an integral role as a driver of best digital strategies to activate various stages of the marketing funnel.

Must Possess:

  • Strong background in modern digital marketing tools, inner workings and technologies for optimizing spend and maximizing results.
  • Very strong written and communications skills. Must be able to communicate the value proposition of the Smith Technologies brands, create original content, edit existing content, etc.
  • Organized and attentive to details
  • Capable of understanding our products, services, values and feature set.
  • An aptitude for discovering, expressing and optimizing customer benefits
  • Experience with Google AdWords campaigns

What Education You’ll Need to Have: Bachelor’s degree in marketing. Coupled with a degree in marketing, our ideal candidate will have 7 years of relevant experience in digital marketing.

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Location: Spartanburg, SC

Job Description:

Our employees are our biggest asset. And we want the right leadership in place to set them up for success. Use your expertise to lead a team of account executives, manage pipeline accounts, increase Integra’s market share, achieve revenue and volume growth goals, and excel at performance management.

Qualifications:

What Education You’ll Need to Have:

  • Bachelor’s degree in business, sales, or marketing or equivalent training in business or sales

What Skills You’ll Need to Have:

  • Eight to ten years of sales experience with demonstrated and documented success
  • Two to five years of sales management/leadership experience
  • Must be able to demonstrate and explain benefit of QS/1’s corporate-level products
  • Effective management skills with ability to manage a district sales operation
  • Strong written and persuasive skills
  • Demonstrates interpersonal skills; speaks clearly and persuasively in positive or negative situations
  • Staff leadership and mentoring

Remarks:

Who Are We Looking For:

  • Servant-leader
  • Team-builder
  • Outstanding presentation skills
  • Excellent negotiator
  • Excellent time management, communication and decision-making skills
  • Highly organized
  • High level of knowledge of the market and company’s products/services, pricing practices, and selling skills
  • Background in Healthcare sales. Preference in Pharmacy background

Apply Now

Location: Spartanburg, SC

Job Description:

What You’ll Be Doing: You will be designing, building, and testing web-based applications utilizing the Angular TypeScript platform.

What Experience Would Be Beneficial:

  • Experience interfacing different systems.
  • Experience working with full stack development.

Qualifications:

What Education You’ll Need to Have:

  • Bachelor’s degree in computer science, software engineering, or mathematics, preferred.
  • Typically requires a minimum of 4+ years of experience or an equivalent combination of education and work experience.

Remarks:

What Experience You’ll Need to Have:

  • Extensive experience in Angular 2/4/5/6 technologies.
  • Strong C#, JavaScript, HTML/CSS development experience.
  • Strong knowledge in the design and development of complex web applications.
  • Responsive and adaptive design experience.
  • Enterprise level multi-tenant applications utilizing web APIs/Restful services.

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Location: Spartanburg, SC

Job Description:

Who Are We Looking For: QS/1 is seeking a dynamic individual to serve as a Manager of Development Processing for our Governmental product lines. Our ideal candidate will have the ability to perform the general tasks below:

  • Provides leadership and management to a team of technical and support staff on small to medium-sized governmental applications projects.
  • Keeps management informed of schedules, priorities and problems. May interface directly with customers.
  • Has management responsibilities such as hiring, performance appraisals and pay reviews.
  • Counsels, rewards, motivates and disciplines staff; may recommend termination of employment.
  • Reports to a governmental segment executive.
  • Typically requires nine years of technical experience in development/processing.

Major Duties Include:

  • Manages small to moderate sized projects
  • Ensures projects are completed on-time, on-schedule, and on-budget
  • Facilitates communication throughout the organization, including project status, justifications for variances, and technical information.
  • Ensures that deliverables meet quality standards, timeliness and are satisfactory for the clients.
  • Ensures that appropriate documentation is prepared.

Must Possess:

  • Strong understanding of company’s procedures.
  • Proficient in MS-Office suite.
  • Strong prioritization and communication skills.
  • Detail oriented with problem solving approach.
  • Strong independent and critical thinking skills.

Ability To:

  • Be highly detailed oriented.
  • Work in a collaborative environment.
  • Ability to function at an advanced level inside Microsoft Excel.
  • Communicate effectively (written & orally) across all segments of the organization.

Qualifications:

What Education You’ll Need to Have: Bachelor’s degree in business, software engineering or computer science. Typically requires nine or more years of technical experience in development/processing.

Apply Now

Location: Spartanburg, SC

Job Description:

QS/1 is seeking a dynamic individual to serve as a Marketing Manager. Our ideal candidate will be able to tackle the tasks below:

  • Develop, manage and execute integrated marketing plans.
  • Create marketing strategies that improve brand recognition, deliver consistent marketing messages, and help to attain business goals
  • Develop, manage and optimize marketing budget.
  • Provide direction for brand presence across all touchpoints—digital and traditional
  • Optimize resources by working collaboratively with functional areas across organization.
  • Partner with product management to define an overall product portfolio strategy that will drive the long-term growth of the business.
  • Capture and insure the voice of the customer informs when, where and how products, programs and services are marketed.
  • Collaborate with sales to develop lead generation, sales funnel progression, and the company’s revenue forecast.
  • Develop and establish KPIs for all marketing tactics to assess ROI and aid in prioritization of activities and budget

Must Possess:

  • Creative Problem-Solver
  • Servant-leader
  • Customer-centric
  • Collaborative
  • Data-driven decision maker
  • Communicate in a professional and personable manner in spoken and written forms
  • Highly organized and detail oriented individual who produces results at high standards

Ability To:

  • Create and implement original marketing ideas that align with the brand and differentiates it in the marketplace.
  • Strong written and persuasive skills; demonstrate expertise in developing presentations materials; present complicated information, including data effectively.
  • Demonstrate interpersonal skills; speak clearly and persuasively in positive or negative situations; comfortable speaking and presenting in small to large group settings.
  • Team leadership and mentoring.

Qualifications:

What Education You’ll Need to Have: candidate must possess either a Bachelors, or Master’s Degree in Marketing, preferred. Seven years marketing experience. Three to five years of leadership experience. Experience working with a technology or healthcare company preferred.

Apply Now

Location: Spartanburg, SC

Job Description:

QS/1 is seeking a dynamic individual to serve as a Programmer Analyst. Our ideal candidate will have interfaced extensively with accounting and inventory departments and managed an ERP application, including development, troubleshooting, and maintenance. The individual will also interface with technical personnel, since the ERP application also ties in with a Data Warehouse.

We are in process of migrating off a legacy system, so data formats and interchange will be part of the candidate’s function. This position will own the RPG development, support and interfacing with external systems. The most critical elements are understanding of accounting and inventory as it pertains to development. Someone who can work with both users and technical people and adapt quickly to complex situations.

Must Possess:

  • RPG Programming experience – 5+ years (minimum)
  • iSeries experience required – 5+ years (minimum)
  • Prior working experience with ERP applications – 3+ years (minimum)
  • Outstanding leadership skills to manage projects with cross-functional teams and departments
  • Project Management skills (strongly preferred)
  • Excellent communication skills (written, oral, and presentation)
  • Proven track record of overcoming road blocks

Nice to Have:

  • VAI S2K experience preferred

What Education You’ll Need to Have: Bachelor’s degree in computer science, accounting or mathematics strongly preferred. In lieu of degree, candidates may be considered if they possess a minimum of 10+ years of related experience.

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Location: Dallas, TX

Job Description:

QS/1 is seeking a dynamic individual to serve as a Regional Account Manager. An account manager is responsible for maintaining and growing a relationship with an assigned group of customers (accounts). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship. In that time, account managers will be responsible for deeply understanding a customer’s needs, helping customers get the most of the existing products they have purchased and increasing revenue by introducing an account contact to new products or services. Job requires a high level of travel.

Must Possess:

  • Develop and maintain relationships with account through a regular schedule of contact and visits. (Should contact the customers at least 4 times a year.)
  • Identifies new or improved products/features and services that would be of benefit to each account. Works with appropriate company department as necessary to present benefits to account.
  • Facilitates implementation, installation and training of new products.
  • Attend regional, state and national trade shows as needed.
  • Report Customers suggestions and develops solutions with the regional customer support team.
  • Up sell existing accounts for new products and services.

Nice to Have:

  • A customer centric focus that promotes and maintain a high quality, professional, service-oriented company image among users at all times.

What Education You’ll Need to Have: Must possess at least a two-year degree, bachelor’s degree preferred. Must have a minimum of five years’ experience with pharmacy operations, software and/or consulting. Documented experience may substitute for a degree.

What Experience Would be Beneficial:

  • Good knowledge of Company’s products and services.
  • Must be able to explain benefit of QS/1’s products/features and services.
  • Effective communication, presentation and interpersonal skills.
  • Excellent relationship skills.

Travel Demands: This position requires a high level of travel (50%+). Extensive travel, to include overnight travel, required to customer sites and/or to trade shows.

Apply Now

Location: Sturbridge, MA

Job Description:

QS/1 is seeking a dynamic individual to serve as a Regional Account Manager. An account manager is responsible for maintaining and growing a relationship with an assigned group of customers (accounts). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship. In that time, account managers will be responsible for deeply understanding a customer’s needs, helping customers get the most of the existing products they have purchased and increasing revenue by introducing an account contact to new products or services. Job requires a high level of travel.

Must Possess:

  • Develop and maintain relationships with account through a regular schedule of contact and visits. (Should contact the customers at least 4 times a year.)
  • Identifies new or improved products/features and services that would be of benefit to each account. Works with appropriate company department as necessary to present benefits to account.
  • Facilitates implementation, installation and training of new products.
  • Attend regional, state and national trade shows as needed.
  • Report Customers suggestions and develops solutions with the regional customer support team.
  • Up sell existing accounts for new products and services.

Nice to Have:

  • A customer centric focus that promotes and maintain a high quality, professional, service-oriented company image among users at all times.

What Education You’ll Need to Have: Must possess at least a two-year degree, bachelor’s degree preferred. Must have a minimum of five years’ experience with pharmacy operations, software and/or consulting. Documented experience may substitute for a degree.

What Experience Would be Beneficial:

  • Good knowledge of Company’s products and services.
  • Must be able to explain benefit of QS/1’s products/features and services.
  • Effective communication, presentation and interpersonal skills.
  • Excellent relationship skills.

Travel Demands: This position requires a high level of travel (50%+). Extensive travel, to include overnight travel, required to customer sites and/or to trade shows.

Apply Now

Location: Dallas, TX

Job Description:

QS/1 is seeking a dynamic individual to serve as a Regional Hardware Technician. Our ideal candidate will perform basic on-site installation and general maintenance tasks on hardware products. Resolves customer problems and answers questions. Keeps record of system problems and issues. Operates under general supervision. Reports to a supervisor; may report to a Regional Manager. Typically requires up to three years of field support experience.

Must Possess:

  • Working knowledge of basic hardware systems and equipment.
  • Ability to troubleshoot various levels of computer hardware issues.
  • Provide on-site field support to customers in a timely fashion.
  • Professional, customer facing focus.

Nice to Have:

  • A customer centric focus that promotes and maintain a high quality, professional, service-oriented company image among users at all times.

What Education You’ll Need to Have: Certified in hardware and equipment installation and repairs through vocational school. Typically requires up to three years of field support experience.

What Experience Would be Beneficial:

  • General knowledge of company’s products and installation procedures.
  • Good organization, time management, communication and interpersonal skills.
  • Proficient PC skills.

Travel Demands: This position requires a high level of travel (50%+).

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Location: Houston, TX

Job Description:

QS/1 is seeking a dynamic individual to serve as a Regional Hardware Technician. Our ideal candidate will perform basic on-site installation and general maintenance tasks on hardware products. Resolves customer problems and answers questions. Keeps record of system problems and issues. Operates under general supervision. Reports to a supervisor; may report to a Regional Manager. Typically requires up to three years of field support experience.

Must Possess:

  • Working knowledge of basic hardware systems and equipment.
  • Ability to troubleshoot various levels of computer hardware issues.
  • Provide on-site field support to customers in a timely fashion.
  • Professional, customer facing focus.

Nice to Have:

  • A customer centric focus that promotes and maintain a high quality, professional, service-oriented company image among users at all times.

What Education You’ll Need to Have: Certified in hardware and equipment installation and repairs through vocational school. Typically requires up to three years of field support experience.

What Experience Would be Beneficial:

  • General knowledge of company’s products and installation procedures.
  • Good organization, time management, communication and interpersonal skills.
  • Proficient PC skills.

Travel Demands: This position requires a high level of travel (50%+).

Apply Now

Location: Spartanburg, SC

Job Description:

What You’ll Be Doing:

  • Lead in the design, development, implementation, monitoring, and maintenance of new databases as well as revisions to existing databases.
  • Work with the application teams to help achieve a state-of-the-art environment that meets current and future business objectives.
  • Lead the development of standards and procedures to maximize performance, data integrity and recoverability.

Qualifications:

What Education You’ll Need to Have:

  • Bachelor’s degree in Computer Science, and Engineering discipline, and 5+ years of experience or an equivalent combination of education and work experience.

What Experience You’ll Need to Have:

  • Implementing an Enterprise level multi-tenant application.
  • Data warehousing.
  • Large scale projects involving data ETL processes.
  • Working with complex SSIS packages.
  • Understanding of project management principles.
  • Strong understanding of database concepts and principles.
  • Strong understanding of Microsoft SQL Server functions and features.
  • Ability to define database architecture that support business requirements.

Nice to Have:

  • SQL Server certification or MVP status.
  • Experience with various SQL versions.
  • Understanding of Scrum and Agile development.

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Location: Spartanburg, SC

Job Description:

QS/1 is seeking a dynamic individual to serve as a Technical Phone Trainer for our Governmental Solutions team. You will work with your team to conduct training over the phone or in-house for customer regarding operation and features of products. The candidate will prepare training materials and documentation for customers and may be responsible for employee instruction in the absence of specific employee instructional staff. Occasional travel to customer sites and/or trade shows is required.

Must Possess:

  • Prior working knowledge of accounting principles and practices.
  • Technical software knowledge and/or prior experience as a software trainer.
  • Excellent communication skills which include: written, verbal, and presentation skills with the English language.
  • Ability to work with customers to schedule training of their staff.
  • Great team participation skills.

Nice to Have:

  • Prior working experience in the municipal government arena and/or product or services sold to government and public-sector customers.

Ability To:

  • Guide the educational process of QS/1’s products and services to both new and existing customers.
  • Possess excellent interpersonal skills as the face of QS/1 to our customers.
  • Work in cooperative team environments.
  • Have a professional appearance is required.

What Education You’ll Need to Have: A minimum of a two-year degree in related field; bachelor’s degree preferred (in business, engineering, computer science, communications, and/or education). Typically requires 18 months to three years of experience of related experience to be fully successful in technical training, product support, and/or consulting.

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Location: Spartanburg, SC

Job Description:

QS/1 is seeking a dynamic individual to serve as a Technical Telephone Client Services Representative for our Governmental products and services. Our ideal candidate will serve as the primary support liaison between the company and our governmental customers. Be involved in any additional follow-up and/or troubleshooting. Is directly responsible for appropriate referrals to other support and quality assurance areas.

Must Possess:

  • Tech savvy with technologies such as SQL Databases
  • Ability to de-escalate an intense situation
  • A critical thinker and a solutions provider
  • A customer centric focus that promotes and maintain a high quality, professional, service-oriented company image among users at all times
  • Excellent written and verbal communication skills with the English language
  • Good interpersonal and organizational skills with the ability to work in cooperative team environments

Ability To:

  • Resolve clients’ questions or problems over the telephone or Internet in the areas of system configuration/set-up, product functionality and bugs/enhancements.
  • Resolve sometime complex issues in a timely manner.

What Education You’ll Need to Have: A minimum of a two-year degree in related field; bachelor’s degree preferred (in business, accounting, finance, economics, engineering, computer science, communications, and/or education). Typically requires 18 months to three years of experience of related experience to be fully successful in technical training, product support, and/or consulting. This is an entry-level position typically requiring less than 18 months of support experience.

What Experience Would be Beneficial:

  • Prior technical call center experience.
  • Prior working experience with a municipal government.

Apply Now