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Contact Us

QS/1 is here to respond to your questions and concerns. Please choose the form below that best fits your needs.

Need Support?

For product support requests or service-related inquiries, click the form below. Please also visit the RedSail Hub, or for urgent needs, call 800.845.7558.

Need Support?

IMPORTANT NOTE: If you are experiencing a system outage or other critical software failure, please do not use this form. Immediately call QS/1 support directly:

QS/1 Support 800.845.7558
PrimeCare Support 866.720.6846

Please do not submit anything containing Protected Health Information (PHI). If you need to provide examples that contain PHI, please contact the Customer Support Center at 800.845.7558.

In accordance with HIPAA compliance laws, please ensure that all data, reports, forms, screen shots and labels are PHI compliant before submitting.

Talk to a Sales Rep

Our sales team can help you understand QS/1's offerings, answer questions, and guide you toward the products that best fit your needs.

Talk to a Sales Rep

Request a Live Demo

We'd love to show you our software in action. Reach out, and we’ll get back to you about providing a demo.

Request a Live Demo

For immediate assistance, please call Support at 800.845.7558, PrimeCare Support at 866.720.6846, or Sales at 833.REDSAIL.

QS/1 Headquarters

201 West Saint John Street
Spartanburg, SC 29306
800.845.7558 Support
866.720.6846 PrimeCare Support
833.REDSAIL Sales

Support Hours (Eastern Time)

Monday - Friday: 8 AM to 8 PM
Saturday: 9 AM to 1 PM
    (Rejected Claims and ePrescribing)
Sunday: Closed

Emergency support service available during off hours.