Improving Operations

Dispensing medications is a core task of pharmacy, and although you may welcome an expanding prescription volume as a sign of a healthy business, it does require more staff time. You may not have the space to add people, you may not want the expense of overtime, and you definitely don’t want the stress, conflicts, or errors that can arise from overwork.

These issues are in addition to longer wait times and checkout lines for patients, and even more sales data for you to sift through when making business decisions. It also squeezes time that can be spent on clinical services targeted at better patient outcomes, which most observers agree is where today’s pharmacists need to focus. So tools that make prescription processing quicker and easier can play a vital role in both store success and patient health.

Automation

Although automation can be introduced at many steps in the prescription-filling process, from patient record syncing to integrated voice response (IVR) and inventory management, pharmacy robots are what come to mind for most people. Certainly these pill-counting and packaging machines move more quickly and accurately than people, but more importantly, they can free your time for higher-level patient services.

Read more about pharmacy automation.

The Growing Trend Of Pharmacy Automation

Patient-Centered Care Improved with Automation https://www.qs1.com/index.php/about/news/patient-centered-care-improved-with-automation

The State of Automation: Trends in Chain Pharmacy

Automation and Disease Management Make El Rio Stronger and Better Prepared https://www.qs1.com/index.php/about/news/automation-and-disease-management-make-el-rio-stronger-and-better-prepared

Will Call

While you don’t want your patients to have to stand in line, when several people arrive at the counter at once, only an efficient system will prevent it. Simply locating the filled prescription can be a time sink, which makes automated will call systems an attractive option with their light-up bags directing staff straight to the right order. Those that integrate seamlessly with your pharmacy management system offer the most benefit, not least automated return to stock.

Read more about will call systems.

Seven Reasons Automated Will-Call Defines Cost-Benefit for Pharmacies

RetrieveRx (PDF) and RetreiveRx Module

The State of Automation: Trends in Chain Pharmacy

Business Analytics

All the prescription transactions you create have data associated with them, creating a rich source of information for decision-making – if you can decipher it. You can use the data to track patient activity, notably adherence, but also the monetary effects from new and lost patients. You can also see services that are leaking revenue, potential profit gains from selecting different drugs, and much more. Insights like these generally require business analytics or intelligence software.

Read more about using data analytics to optimize pharmacy operations.

Data Analytics: Key to Operating a Successful Pharmacy Business and Practice

QS/1 Services Directory: Business Intelligence

Data for Better Decisions: Mevesi Business Intelligence

About QS/1

QS/1 is the leader in pharmacy management systems, providing software for community pharmacies in an ever-changing and dynamic healthcare marketplace. We are, and have always been, customer focused, and our software solutions help independent, chain, hospital outpatient pharmacies, and HME businesses remain relevant, profitable, and proficient through technology. QS/1 is the only vendor with an integrated suite of products and services, including POS, IVR, document management, mobile and delivery apps, prescription synchronization, and HME billing and compliance. We also offer the industry’s only 24/7 Emergency Customer Support. QS/1 is part of Smith Technologies, LLC, a subsidiary of the J M Smith Corporation, one of the largest privately held companies in South Carolina.

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© 2019 J M Smith Corporation. QS/1, the QS/1 logo, NRx, SharpRx, ShipRx, SystemOne, CornerDrugstore, Health-Minder, InstantFill, mobileRx, PaySentry, QS/1 DeliveryRx, QDM, Remote Checkout, and RetrieveRx are registered trademarks and Multi-Site Management is a trademark of the J M Smith Corporation. QS/1 is part of Smith Technologies, LLC, a subsidiary of the J M Smith Corporation.