QS/1 Customer Conference, May 15-17, 2018

New Leadership. New Offerings. New Conference.

New Orleans

QS/1 Customer Conference

#QS1NOLA2018    Watch Video
Customer Conference
May 15-17, 2018 New Orleans, LA Register today!

About the Conference

New Leadership. New Offerings. New Conference. New Orleans.

QS/1's annual Customer Conference is our time to engage with you, our customers, in a relaxed and informative setting while providing the latest information on industry trends, product enhancements and service updates. It's also the perfect opportunity for you to connect with peers, network with vendor partners, share ideas and learn from industry leaders.

QS/1 has entered an era of customer-centricity. With you at the forefront of everything we do, we are reaching out more, asking more questions and doing more digging to find out what works best for you.

This year, you’ll experience for yourself the strides we are making. Make plans now to join us and attend sessions with the industry's most knowledgeable speakers, participate in an initiative to give back to our host city and much more. What better place to kick off a new era than in New Orleans? We look forward to seeing you there!


May 15 - May 17, 2018


Sheraton New Orleans
500 Canal Street
New Orleans, LA 70130


Vendor/Hardware Expo
Peer Networking
Continuing Education
Industry News
Retail Updates
Long-Term Care Updates
POS Hardware Updates

View Agenda

Parking & Transportation

Hotel Parking

Valet parking service is available for hotel guests. No self-parking is available. Vehicles are secured in a covered garage adjacent to the hotel. Due to limited space and height restrictions, parking is available on a first-come, first-served basis, and the hotel cannot accommodate oversized vehicles.

If information is needed on additional parking options, please contact the hotel directly.

Overnight guest rate is $46 + tax.

Valet parking is provided by PMS, LLC.

Ground Transportation to/from Airport New Orleans Regional Transit Authority

Streetcar Transportation

The Sheraton New Orleans is also located right on the streetcar line, which provides easy transit along Canal Street, St. Charles Avenue, and the Riverfront. One-way cost: $1.25. One, 3- and 5-day unlimited ride passes are also available for $5, $12, and $20 respectively.

Should you need a cab during your stay, the hotel doormen or bellmen will be happy to assist you.

Bike Share

Cruise through New Orleans by bike and explore the sights and sounds of the city. Guests can access a Blue Bikes station conveniently located near the hotel. Visit Blue Bikes to learn more.


Day 1 - Tuesday, May 15
4:00 PM - 7:00 PM Expo Open
6:00 PM - 7:00 PM Opening Reception

Day 2 - Wednesday, May 16
7:00 AM - 8:00 AM Breakfast
8:00 AM - 8:45 AM Welcome – General Session
Alan Turfe, CEO & Chairman of the Board, J M Smith; Kevin Welch, President, QS/1 and Integra LTC Solutions; Saul Factor, President, Smith Drug Company - Leadership Welcome
8:45 AM - 10:15 AM Keynote – Chad Porter, Ziglar Legacy Certified Professional Speaker - Becoming a Difference Maker (1.5 CE)
10:15 AM - 10:30 AM Break
10:30 AM - 12:00 PM Sarah Keefer, Consultant, IQVIA – Pharmacy Trends and Insights (1.5 CE)
12:00 PM - 1:00 PM Lunch
12:00 PM - 4:30 PM Expo Open
2:00 PM - 3:30 PM Bradley Kile, Ph.D., President, The Dumbarton Group – Legislative Updates (1.5 CE)
3:30 PM - 3:45 PM Break
3:45 PM - 5:15 PM Cal Knowlton, BSc.Pharm., MDiv., Ph.D., CEO, Chairman and Founder, Tabula Rasa HealthCare – Personalized Pharmacotherapy (1.5 CE)
7:00 PM Audubon Aquarium of the Americas Private Dinner & Tour

Day 3 - Thursday, May 17
7:00 AM - 8:00 AM Breakfast
8:00 AM - 8:45 AM Pharmacy Business Analytics with Mevesi Reducing Prescription Abandonment Point-of-Sale Updates and New Hardware Pharmacist eCare Plan Enhanced Clinical Services and Documentation PrimeCare® Updates
9:00 AM - 9:45 AM Text and Email Communications for Pharmacy Patients Inventory Control SharpRx® Introduction and Demonstration Community Pharmacy Enhanced Services Network (CPESNsm) Hospital, Physician and Pharmacy Collaboration PrimeCare Interfaces
9:45 AM - 10:00 AM Break
10:00 AM - 10:45 AM Pharmacy Business Analytics with Mevesi* NRx® Updates and Medication Adherence QS/1 DeliveryRx® and Integra DeliveryTrack® Copay and Medication Assistance Programs Immunization Programs Billing Matrix, Accounts Receivable and Disaster Recovery
11:00 AM - 12:00 PM Disaster Recovery and Information Technology Updates Interfaces and Services SharpRx® Updates Community Pharmacy Enhanced Services Network (CPESN)* Applying Pharmacogenomics to Your Pharmacy Services Mevesi Business Analytics
12:00 PM - 1:00 PM Lunch
12:00 PM - 2:00 PM Expo Open
2:00 PM - 2:45 PM Disaster Recovery and Information Technology Updates* QS/1 Document Management (QDM® and DocuTrack®) Point-of-Sale Updates and New Hardware* Pharmacist eCare Plan* Specialty Medications WebConnect®
2:45 PM - 3:00 PM Break
3:00 PM - 4:30 PM Charity Workshop – Sponsored by Smith Drug Company - Join us as we team up to work on a project for a local New Orleans charity.
4:30 PM - 7:00 PM Expo Open
6:00 PM - 7:00 PM Expo Reception and Prize Drawings
Agenda subject to change.
* Repeat Workshop
36 Sessions
6 CE Credits
13+ Speakers
60+ Exhibitors

Aquarium Dinner & Tour

Audubon Aquarium of the Americas

Wednesday, May 16 at 7:00 PM

One ticket is included in each conference registration. Extra tickets are $59 for adults and $39 for children.

Located on the Mississippi River adjacent to the French Quarter, Audubon Aquarium of the Americas immerses you in an underwater world. The colors of a Caribbean reef come alive in a walk-through tunnel, while penguins and Southern sea otters enchant you with their antics. Touch a stingray, feed a parakeet, and marvel at gigantic sharks, tarpon, and rays in the 400,000-gallon Gulf of Mexico Exhibit. Watch for sea turtles throughout the Aquarium. As coordinator of the Louisiana Marine Mammal and Sea Turtle Rescue Program, the Aquarium prepares many of them for release to the wild.

Aquarium Website

Places to Visit in New Orleans

Palace Cafe This classic New Orleans restaurant, located at the foot of the French Quarter, serves contemporary Creole food in an upbeat and lively grand café. As bearers of the torch keeping Creole cuisine alive and vital, Dickie Brennan and Palace Café’s culinary team are constantly evolving traditional Creole dishes and creating a few new favorites. < 0.1 mile from venue
Visit website
Creole House Restaurant & Oyster Bar Creole House Restaurant & Oyster Bar serves New Orleans classics in the perfect casual atmosphere for everyone to enjoy. It stands as the oldest existing building on Canal Street, recently updated for your dining pleasure. Creole House offers Cajun and Creole cuisine, serving up true southern classics and future New Orleans staples to dazzle your taste buds. Take the time to partake in fresh oysters or spoil yourself with Southern Louisiana seafood restaurant classics: Gumbo, Shrimp & Grits, Crawfish, Chargrilled Oysters, Po-boys and more! < 0.1 mile from venue
Visit website
New Orleans Pharmacy Museum Listed on the National Register of Historic Places as an historic building within the Vieux Carre Historic District, the New Orleans Pharmacy Museum showcases its extensive collection and provides interpretive educational programs to present and preserve the rich history of pharmacy and healthcare in Louisiana; past and present. 0.4 mile from venue
Visit website
St. Louis Cathedral The St. Louis Cathedral is one of New Orleans' most notable landmarks. This venerable building, its triple steeples towering above its historic neighbors, the Cabildo and the Presbytere - looks down benignly on the green of the Square and General Andrew Jackson on his bronze horse and on the block-long Pontalba Buildings with their lacy ironwork galleries. Truly, this is the heart of old New Orleans. 0.5 mile from venue
Visit website
Preservation Hall New Orleans’ Preservation Hall was established in 1961 to honor one of America’s truest art forms – Traditional New Orleans Jazz. Operating as a music venue, a touring band, and a non-profit organization, Preservation Hall continues its mission today as a cornerstone of New Orleans music and culture. 0.6 mile from venue
Visit website
New Orleans Convention & Visitors Bureau Where do you go when it is time to get away? What if you knew of a place where the scenery isn't all that changes? A place where centuries old architecture is the backdrop for a culture so invigorating, it'll rouse your spirit. Visit the most fun and authentic city in America: New Orleans.
Visit website

Learn how to grow and run your business.

The QS/1 Customer Conference is an investment in your business that you can't afford to miss. But don’t take our word for it, listen to what our customers have to say after attending a conference.

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With CE Credits


Without CE Credits

  • 36 Sessions
  • 6 Continuing-Education (CE) Credits
  • 13+ Speakers
  • Vendor/Hardware Expo
  • Complimentary Breakfasts, Lunches & Breaks
  • Aquarium Private Dinner & Tour

Reserve your hotel for $185/night.

Hotel reservations have been extended for the QS/1 block.
Reserve your room by 5:00 PM on Wednesday, May 2, 2018.

Click here to register


Show them what you've got.

Join leading industry vendors, experts and analysts at the QS/1 Customer Conference for an opportunity to interact with our attendees.

Exhibitor Info & Registration