New Point-of-Sale
The customer conference was exciting for Point-of-Sale (POS) customers as I reviewed updates, demoed the new SharpPOS, and showcased our new hardware. If you were unable to attend or would like a review, here are the highlights.
News: eInsight
Customer Spotlight: ElderCare Pharmacy
Addressing the medication needs of approximately 6,500 patients in more than 60 facilities across Georgia requires a blend of adept operations and commitment to customers. To do it successfully for 30 years in an ever-changing industry takes an open, flexible mindset.
Communication + Branding = Connecting with Customers
Communication is one of the key components of a successful business; communicating internally with your staff and externally with your customers and the local community you serve. It’s critical that the message you’re communicating internally aligns with the message that makes its way to the masses.
More Than Just Dispensing: There’s a Service for That
Where do you envision your pharmacy business in the next five years? Do you see an increase in the number of patients you serve or an opportunity to offer additional services to attract new customers?
Get Back in the Game: Catastrophic Protection from Weather, Fire, Ransomware
It’s not only important to ensure your operation is performing regular backups; it’s crucial to know how long it would take to resume operations if you had to scrap your current system and restore it from a backup.
Assess Your Assets: Does Your Hardware Work for You?
It always comes back to the foundation and infrastructure. No matter how swanky the front end or conscientious the staff, if your hardware is not up to speed (figuratively and literally), or if it does not offer the functionality you need to manage your workflow and support your customers’ demands, then you are struggling unnecessarily, which can affect your profits and your business.
Pump Up Your Software for Peak Performance
Your pharmacy management software and how it handles ancillary services is the lifeline of your community or long-term care pharmacy. Every pharmacy’s goal is to grow and maximize profits while ensuring the best patient outcomes, and keeping your software up to date is a vital part of making sure you have the tools you need to reach your goals.
2018 Trends & Topics
On any given day in a community or long-term care (LTC) pharmacy, there are dozens of outside factors that can affect your business and its profits. The industry is in constant flux, and that uncertainty led to the closure of more than 600 retail pharmacies in 2017. Independents closed 67 locations; chains decreased by 138; grocery store pharmacies lost 169 and mass pharmacies shrank by 252.
Gatekeepers to Customer Care: Pharmacy Technicians in Expanded Roles
Momentum continues to build toward the integration of pharmacists into the overall healthcare team, recognized (and reimbursed) for their clinical knowledge and patient care.
Sweeping Changes Proposed for Medicare Part D
Policymakers in Washington, DC, are exploring reforms to Medicare Part D that could mark the most significant changes to the popular program since its inception in 2006.
