Insight - Fall 2020

Fall 2020 | 2 CONTACT US INSIGHT MAGAZINE PO Box 6052 Spartanburg, SC 29304 800.231.7776 dina.cooksey@redsailtechnologie s.com qs1.com EDITORIAL DINA COOKSEY Senior Manager, Content Studio IRIS MATHIS EMILY SMITH Editors HIMESH PATEL Layout & Design ERICA MELTON Website Developer STAFF WRITERS RICHARD EDMUND IRIS MATHIS EMILY SMITH FIND US ONLINE qs1.com/insight qs1.com/blog A Note from Kraig In times of uncertainty, remembering our values keeps us grounded, motivated, and on course. For community pharmacists, a core value is putting patients at the center of care, and QS/1 sees you model this every day. A perfect example is highlighted in this issue’s Customer Spotlight – a single community pharmacy in a small North Carolina town is thriving because of its patient service, which has become all the more important during the distresses and changes caused by COVID-19. As we acknowledge what you are doing each day to make sure your neighbors get the personalized healthcare they’ve come to expect, please know that QS/1 and RedSail Technologies ™ are here to do our part, too. We recognize that the customer experience is just as important as the software products and services we sell. We have doubled down on building strong processes that lead to positive experiences, and you can read details here about the transformation underway in Support Services, which is already showing noticeable improvement. Other articles continue this theme of better service. We’re proud to be one of the few pharmacy software partners that will soon offer a new integration with Google ® ’s Pointy to help you tap into a different market space and improve your appeal to mobile users. Our tried-and-true functionality, like Cycle Rx and Health-Minder ® , is helping you improve patient adherence and offer easy one-time pickup each month. Plus, 340B pharmacies are stepping up in response to patient safety concerns using products like Remote Checkout ® and DeliveryRx ® . The new normal our communities now face challenges all of us to work smarter, be more innovative, and reimagine what’s possible for the future of pharmacy. As RedSail adheres to our newly minted corporate values: FORTE -- Forward-Thinking – One Team – Relationships – Tempo – Experts -- we are committed to being on this journey with you. Thank you for your trust and partnership. Sincerely, Kraig McEwen CEO, RedSail Technologies, LLC

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