Insight Spring 2020

Spring 2020 | 2 Spring 2020 | 3 18 Medicare Part D Reform on the Horizon 08 The Need to Innovate 20 Health at Hand Table of Contents Signs of new beginnings are everywhere in the spring – including here at Smith Technologies ® ! As part of this transformation, I’m pleased to announce that starting April 1 we will become part of the Francisco Partners portfolio of companies. This change will allow us to accelerate our investment in innovative products and services, enabling us to serve you even better, and we’re excited about that. This edition of Insight is about community pharmacy going through many changes because of market pressures, emerging technologies, and shifts in customer expectations. But at its heart – patients’ well-being is the singular focus. The articles address technological and market trends head on. We present the first article in a series from our noted cloud-computing expert, an overview of business analytics software, and an introduction to the new, larger roster of pharmacy school graduates working at QS/1. We talk about new drug supply safety concerns, Medicare reform, and pharmacist burnout. But we also highlight a beloved 100-year-old pharmacy and another just adopting our latest software. For everything that changes, some things never do. Let us know if you find the articles useful and about any other questions or concerns you have. QS/1’s commitment to you continues. Sincerely, Kevin P. Welch President Smith Technologies CONTACT US INSIGHT MAGAZINE PO Box 6052 Spartanburg, SC 29304 800.231.7776 dina.cooksey@smithtec h.com www.qs1.com EDITORIAL DINA COOKSEY Senior Manager, Content Studio IRIS MATHIS EMILY SMITH Editors HIMESH PATEL Layout & Design ERICA MELTON Website Developer STAFF WRITERS CHELSEA DEAN RICHARD EDMUND IRIS MATHIS EMILY SMITH FIND US ONLINE www.qs1.com/insight www.qs1.com/blog | Quick Clicks & Tips 04-05 | Industry News 06-07 | Tap CPESN ® 10 | We’re Here for You 12-13 | Paying it Forward 11 | Customer Spotlight: The Cutting Edge in Caney, KS 14-15 | Mevesi ® : There’s Power in Knowing 16-17 | Qpath Blog Highlight 39 | The Drug Supply Chain Security Act 22-23 | Enhancements: NRx ® andPrimeCare ® 24-38 A Note from Kevin