Module: Interactive Voice Response (IVR)

QS/1’s Interactive Voice Response (IVR) system can answer up to 85 percent of the calls coming into your business.

IVR allows customers to call in orders when it’s most convenient for them. IVR can reduce employee stress, improve order accuracy, increase productivity and enhance refill compliance. With modifiable voice scripts, you can create messages in the languages and dialects of your customers. QS/1’s IVR is designed for single and multi-store operations with a wide range of affordable options to help pharmacies receive refill requests online.

  • Batch adherence callouts
  • InstantFill® refill requests
  • Autofax prescriber, if no refills remaining
  • Patient pickup method selection (pickup, mail, delivery)
  • Ready and Will Call reminder callouts
  • Marketing and promotional messaging for inbound calls
Is Interactive Voice Response (IVR) Included or Optional?
Software Included Optional
Hardware Maintenance    
Long-Term Care    
NRx®  
Point-of-Sale    
SharpRx®  
ShipRx®  
SystemOne®  

About QS/1

QS/1 is the leader in pharmacy management systems, providing software for community pharmacies in an ever-changing and dynamic healthcare marketplace. We are, and have always been, customer focused, and our software solutions help independent, chain, hospital outpatient pharmacies, and HME businesses remain relevant, profitable, and proficient through technology. QS/1 is the only vendor with an integrated suite of products and services, including POS, IVR, document management, mobile and delivery apps, prescription synchronization, and HME billing and compliance. We also offer the industry’s only 24/7 Emergency Customer Support. QS/1 is part of Smith Technologies, LLC, a subsidiary of the J M Smith Corporation, one of the largest privately held companies in South Carolina.

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© 2019 J M Smith Corporation. QS/1, the QS/1 logo, NRx, SharpRx, ShipRx, SystemOne, CornerDrugstore, Health-Minder, InstantFill, mobileRx, PaySentry, QS/1 DeliveryRx, QDM, Remote Checkout, and RetrieveRx are registered trademarks and Multi-Site Management is a trademark of the J M Smith Corporation. QS/1 is part of Smith Technologies®, LLC, a subsidiary of the J M Smith Corporation.