INSIGHT - Summer 2020

Summer 2020 | 14 Technology Series Louie Foster, Director, Ancillary Products The first article in this series discussed how to delight customers through innovation and honed in on categories of innovation: incremental, breakthrough, and disruptive. Let’s pick up the topic from there. While the internet and smartphones are the most pervasive examples of disruptive innovation, there is a long list of disruptive technology that is not as wide reaching, like Netflix and Uber. Disruptive technology is the goal for many technology companies, but these disruptions are often built on the foundation of incremental innovations. For example, the iPhone ® was born from a visionary leader putting together multiple incremental innovations to keep cellular phones from joining the portable music market. Something that forever changed the course of history, our vernacular, and how we interact with each other has become commonplace. Some may not think innovation when they think of QS/1, but we’re changing that narrative. We started reinventing ourselves by joining forces with Integra, and now we’ve coupled that with an executive leadership team that has a track record of taking innovation to the next level. Let’s look at some things we’re implementing. The Unified Search Experience Unified search allows you to find records more quickly than using traditional search technologies. Your first experience with this or a variation of it was probably with Google ® . As you began to type a search term, a list of suggestions displayed. This technology saves significant time when you know the name of the person or thing for which you are searching. However, if you don’t know how to spell the name, or as is commonly the situation in our industry, there are hundreds of patients with the same name, bringing up a list of the top 10 matching patients is not going to win any awards. Search suggestions in Microsoft ® Outlook ® are similarly useful when searching for an email recipient, but it also quickly fails when you have more than a few people with the same or similar name in your address book. Unified search was developed specifically to allow you to find the correct patient/prescription faster. How? Unlike Microsoft Outlook, you don’t need to type each search term entirely. If you have 20 Michaels in your organization and you want to send an email to Michael Green, using Outlook, you have to type “Michael” before you enter the letter G to limit the list of Michaels whose last name starts with G . Technology tha