Customer Care

The foundation of our ongoing commitment

QS/1’s commitment to helping our customers play a vital role in improving patient health begins with a structured on-boarding process. New customers receive customized on-site and online training before going live. Follow-up training is provided as you implement new features and services.

In addition to onboarding and training, QS/1 offers extensive tools to refresh your knowledge or train new staff. Find quick answers and the latest information with training workbooks, i-trainers, webinars, and online Help so you can run your pharmacy with confidence.

As part of our ongoing relationship, QS/1 customers have access to support from Client Services. Because it’s important for us to build a relationship and adapt to our customers’ changing needs, we offer a variety of solutions. Subject-matter experts are only a phone call or email away, and we offer around-the-clock emergency support for urgent needs. We also host regional workshops to provide insight into our feature-rich software and services.

We’re here to listen. We are committed to offering our customers the most comprehensive pharmacy management systems in the industry. Recognizing that each customer is unique, we work right alongside them to find the best fit for their needs because customer input and feedback drive our direction and focus.

Kim Jones, QS/1 Customer Training Development Specialist & Anderson Jolly, RPh, Owner/President of Ready Meds Pharmacy

Kim Jones, QS/1 Customer Training Development Specialist

About QS/1

QS/1 is the leader in pharmacy management systems, providing software for community pharmacies in an ever-changing and dynamic healthcare marketplace. We are, and have always been, customer focused, and our software solutions help independent, chain, hospital outpatient pharmacies, and HME businesses remain relevant, profitable, and proficient through technology. QS/1 is the only vendor with an integrated suite of products and services, including POS, IVR, document management, mobile and delivery apps, prescription synchronization, and HME billing and compliance. We also offer the industry’s only 24/7 Emergency Customer Support. QS/1 is part of Smith Technologies, LLC, a subsidiary of the J M Smith Corporation, one of the largest privately held companies in South Carolina.

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© 2019 J M Smith Corporation. QS/1, the QS/1 logo, NRx, SharpRx, ShipRx, SystemOne, CornerDrugstore, Health-Minder, InstantFill, mobileRx, PaySentry, QS/1 DeliveryRx, QDM, Remote Checkout, and RetrieveRx are registered trademarks and Multi-Site Management is a trademark of the J M Smith Corporation. QS/1 is part of Smith Technologies®, LLC, a subsidiary of the J M Smith Corporation.